When to Escalate to Support

Some issues should be escalated quickly, especially when they affect core shopping or lead generation flows.

Escalate when

• A lead or conversion tool is broken
• Inventory shopping flow is blocked, including SRP or VDP issues
• A required compliance tool is not working
• A third-party script never loads or is consistently failing
• There are repeatable console errors tied to key functionality

What to include

Provide:

• Domain and page URL
• Which pages are affected
• Steps to reproduce
• The tool name and vendor, if applicable
• Screenshots or recordings
• Console errors and network errors

Related pages

• When a Third-Party Tool Isn’t Loading
• How to Identify Script Conflicts
• When to Contact Support