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Basic Troubleshooting Checklist

Use this checklist to troubleshoot common Speed Layer questions and issues before escalating.

Checklist

1) Confirm installation

Speed Layer script is present on the live site.
The script is placed early in the head.
The script is not using async or defer.

See: Speed Layer Basic Installation.

2) Confirm Speed Layer is active

Use the verification steps in the activation guide. See: How to Confirm Speed Layer Is Active.

3) Validate key pages

Homepage
SRP
VDP
Lead form pages

4) Validate critical tools

Confirm chat works
Confirm lead forms submit
Confirm trade-in and payment tools load and function

5) Check for console errors

Console errors often identify script conflicts or missing dependencies.

Public reference: Chrome DevTools console

6) Check for recent changes

Ask whether there were recent changes to tag managers, third-party tools, site templates, or platform updates.

7) Escalate when needed

If a critical conversion path is broken, capture details and escalate.

Ensuring Critical Tools Still Load Properly
When a Third-Party Tool Isn’t Loading
When to Escalate to Support

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