Basic Troubleshooting Checklist

Use this checklist to troubleshoot common Speed Layer questions and issues before escalating.

Checklist

1) Confirm installation

• Speed Layer script is present on the live site.
• The script is placed early in the head.
• The script is not using async or defer.

See: Speed Layer Basic Installation.

2) Confirm Speed Layer is active

Use the verification steps in the activation guide. See: How to Confirm Speed Layer Is Active.

3) Validate key pages

• Homepage
• SRP
• VDP
• Lead form pages

4) Validate critical tools

• Confirm chat works
• Confirm lead forms submit
• Confirm trade-in and payment tools load and function

5) Check for console errors

Console errors often identify script conflicts or missing dependencies.

Public reference: Chrome DevTools console

6) Check for recent changes

Ask whether there were recent changes to tag managers, third-party tools, site templates, or platform updates.

7) Escalate when needed

If a critical conversion path is broken, capture details and escalate.

Related pages

• Ensuring Critical Tools Still Load Properly
• When a Third-Party Tool Isn’t Loading
• When to Escalate to Support